FAQ

• How much does installation cost?
Professional installation services for satellite dishes typically range from $20 to $50, contingent upon the complexity of the installation and geographic location. Similarly, television wall mounting services generally commence at $10, with additional costs potentially incurred based on the size of the television and wall accessibility.

• What size satellite dish do I need?
Larger dishes (around 90cm or more) generally offer better reception and are recommended for high-resolution channels and stronger signals.

• What should I do if I have signal issues?
Check for any obstructions around your satellite dish that might be blocking the signal, and ensure that the cable connecting your satellite dish to your set-top box (STB) is securely connected and undamaged.

• My STB is freezing or showing distorted images, what should I do?
First, check for any obstructions that may be affecting the satellite signal, and if it is raining, please wait for the weather to clear, as heavy rain can temporarily disrupt the satellite signal and cause freezing or distortion.

• How does weather affect satellite signals?
Heavy rain, snow, or thick clouds can cause signal degradation known as “rain fade,” but normal weather typically has minimal impact.

• Is satellite TV legal?
Yes, subscribing to legitimate satellite services is legal; avoid unauthorized or pirated feeds.

• Will my satellite dish work with any provider?
Yes, a satellite dish is essentially an antenna that works with different set-top boxes (STBs), and as long as the dish size is appropriate for your location and the service provider’s requirements, it can be compatible with various providers. However, we recommend confirming compatibility with us before making a purchase to ensure optimal performance.

• My STB is not powering on, what should I do?
Check the power connection, ensure the outlet works, inspect for blown fuses from your power source, and try a different power source.

• My STB powers on but no picture appears on TV, what should I do?
If your STB powers on but no picture appears on your TV, first double-check all HDMI or AV cable connections to ensure they are securely plugged in and undamaged. Make sure your TV is set to the correct input source (e.g., HDMI 1, HDMI 2, AV) that corresponds to your STB. Confirm that your STB is not in standby or sleep mode, and try pressing the power or standby button to wake it up. Additionally, test the TV with another device to rule out a TV malfunction.

• Can I upgrade or change my subscription package?
Yes, you can upgrade or modify your subscription package at any time by contacting your service provider or reaching out to us. We will assist you in exploring available options and guiding you through the process.

• How do I safely handle and store my equipment?
Keep your equipment in a dry, well-ventilated area, avoid exposure to extreme temperatures, and handle cables carefully to prevent damage.

• Only channel 100 is displaying on my set-top box. What should I do?
If only channel 100 is visible, please check whether your subscription is active or has expired; if expired, renewal is necessary through your service provider. For other set-top boxes, which typically require a one-time activation, ensure the device has been properly activated. If you need assistance with activation or subscription renewal, please contact us.

• What should I do if the above steps do not resolve my issue?
If you’ve tried all the above steps and still experience issues, please contact us for further troubleshooting assistance. You can reach us via our contact form here. We are available to help diagnose and resolve your issue promptly. Please have your account details and device information ready when you contact us to expedite the process.